Shipping & Returns

Last updated November 2, 2024

Shipping

All of our orders are shipped from Australia. Standard delivery typically takes around 10 to 15 days, depending on your location. Please keep in mind that shipping times may vary slightly due to factors such as customs processing or unforeseen delays. We strive to ensure your order arrives as quickly as possible and appreciate your patience.

Please note that any additional government duties and customs fees are the responsibility of the customer and must be paid upon delivery.

Depending on the destination country, different shipping options can be used:

1. Standard Envelope

   Standard shipping is the most cost-effective option and is suitable for most orders. Please note that this method does not include tracking information.

   Delivery estimates:

   • United States of America: 10-15 days

   • Canada: 15-20 days

   • Australia: 7 days

   • New Zealand: 15-20 days

   • The rest of the world: 30 days

2. Tracking

   This option includes tracking information, providing you with updates on your order's status. It is also much quicker in most regions. While it may not be faster in the United States, it ensures better visibility and peace of mind for your shipment. For US orders, there's an additional Express Shipping option available, with a delivery estimate of 3-4 days.

   • United States of America: 10-15 days

   • Canada: N/A

   • Australia: 2 days

   • New Zealand: 7 days

   • The rest of the world: 5 days

Returns

Since our products are custom-made to fit each customer’s unique needs and preferences, we are unable to accept returns. Every item is carefully crafted based on the specific details provided by our customers, which makes each piece one-of-a-kind. Because of this, we can’t offer refunds or exchanges after an order has been processed. We appreciate your understanding and are happy to help with any questions or concerns before you place your order.